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Government Services

Links to statutory services relevant to cancer patients including
hospital services, financial support, personal care and transport.

To help navigate statutory services in Jersey we have collated and categorised links to the relevant sections of the Government website. For some topics we have written a brief summary according to tips received from patients.

Short-Term Incapacity Allowance (Sick-pay)

Official information can be found on the Government of Jersey's Short-Term Incapacity Allowance (STIA) page.

As a brief summary, STIA is:

  • payable for up to a maximum of 364 days;
  • only paid on receipt of a valid medical certificate;
  • paid at a standard weekly rate of £224.98 (dependent on your social security contributions);
  • paid weekly in arrears;
  • you must not work while receiving STIA.

Things to consider

  • Are you able to attend work for even some of your contracted hours?
  • Are you receiving other benefits?
  • Is your spouse/partner claiming Home Responsibility Protection?

It may be better for you to claim Long-Term Incapacity Allowance (LTIA) instead. Which allowance is best will depend on your personal circumstances. Find out more about LTIA here.

Medical Assessments

It is possible that you may have to attend a Medical Assessment to continue receiving this benefit. Official information on this can be found on the Government of Jersey's Medical Assessments page.

Last updated: 18 January 2021

Long-Term Incapacity Allowance

Official information can be found on the Government of Jersey's Long-Term Incapacity Allowance (LTIA) page.

As a brief summary LTIA:

  • helps those with long-term ill-health or injury;
  • can, in some cases, be paid for years;
  • is awarded based on a medical assessment with a government doctor;
  • has a minimum award of 5% (£11.25 per week);
  • has a maximum award of 100% (£224.98 per week as per STIA);
  • for awards of 20% and above it is paid in advance every 4 weeks;
  • you can work while receiving LTIA.

N.B. An award of 100% is only given to those whose injury or illness prevents them doing basic tasks.

Things to consider

  • Are you able to attend work for even some of your contracted hours?
  • What level of LTIA award are you likely to receive?
  • Are you receiving other contributory benefits?
  • Are you a member of an Income Support household?

It may be better for you to claim Short-Term Incapacity Allowance (STIA) instead. Which allowance is best will depend on your personal circumstances. Find out more about STIA here.

Medical Assessments

It is possible that you may have to attend a Medical Assessment to continue receiving this benefit. Official information on this can be found on the Government of Jersey's Medical Assessments page.

Last updated: 18 January 2021

Income Support

Maybe you already claim Income Support but your health circumstances, or those of your dependents, have changed. Maybe cancer has brought about a change in your financial circumstances such that you now qualify for income support.

Whatever your situation official information can be found on the Government of Jersey's Income Support page.

Last updated: 18 January 2021

Income Support - Flexible Personal Care

If you need regular help with essential daily activities you can request a care needs assessment. You will be assessed by a social care professional who will determine whether you need a formal care package. If you do need such a package you might qualify for Flexible Personal Care to help with the cost. Any payments are made directly to the care provider.

Official information can be found on the Government of Jersey's Flexible Personal Care page.

If you are not eligible for Flexible Personal Care it is possible that the Long-Term care scheme might help you.

Last updated: 18 January 2021

Income Support - Health Payments

If you receive Income Support you may qualify for extra health payments.

Official information on these payments can be found on the Government of Jersey's Health Payments page.

Last updated: 18 January 2021

Income Support - Young Adults with severe illness or disability

Are you a young adult with a severe illness or disability? Even if you already live in an Income Support household you may be able to make your own Income Support claim.

Official information can be found on the Government of Jersey's Income Support: people with long term illnesses or disabilities page.

Last updated: 18 January 2021

Child Personal Care Benefit

If you have a child with severe long-term illness or disability and are not living in an Income Support household you can apply for Child Personal Care Benefit.

Official information can be found on the Government of Jersey's Child Personal Care Benefit page.

As a brief summary, Child Personal Care Benefit is:

  • for children under compulsory school leaving age;
  • for children that require a high level of personal care relative to others their age;
  • given when the child illness or disability is expected to last at least 6 months;
  • is sometimes available if the child is terminally ill.

Medical Assessments

It is possible that you may have to attend a Medical Assessment to continue receiving this benefit. Official information on this can be found on the Government of Jersey's Medical Assessments page.

Last updated: 18 January 2021

Community Costs Bonus

If your household is just above the Income Support level you may be entitled to an annual payment called the Community Costs Bonus. This payment is intended to help with the cost of GST on food.

For 2020, the payment is £258.25.

Official information can be found on the Government of Jersey' Community Costs Bonus page.

Last updated: 18 January 2021

Home Carer's Allowance

Official information can be found on the Government of Jersey's Home Carer's Allowance page.

As a summary, Home Carer's Allowance is for people:

  • of working age (see below regarding people of pensionable age);
  • that care for someone who has been assessed by Social Security as needing the highest level of personal care;
  • that have caring commitments of at least 35 hours per week;
  • that have to reduce their working hours due to their caring commitments.

It is paid at a rate of £899.92 every 4 weeks.

Pensioners

You cannot receive your Social Security pension and Home Carer's Allowance. If you are entitled to Home Carer's Allowance then you can choose whether to receive it or your Social Security pension (whichever is the higher).

Medical Assessments

It is possible that you may have to attend a Medical Assessment to continue receiving this benefit. Official information on this can be found on the Government of Jersey's Medical Assessments page.

Last updated: 18 January 2021

Long-Term Care Scheme

People that require assistance with essential daily activities may qualify for financial help from the Long-Term Care scheme. Those that qualify would be expected to need this assistance for the rest of their lives.

What you pay is determined by your assets.

Official information can be found on the Government of Jersey's Long-Term Care Scheme page.

Last updated: 18 January 2021

Death Grant & Funeral Costs

Death Grant
If you are eligible for the Government of Jersey's Death Grant (Single Payment) then the grant application form will normally be sent to you. The funeral director will have sent the death certificate to the government with details of to whom the grant application should be sent.

If you believe you are eligible but haven't received the application form you can send the original, or certified copy of the, death certificate to the Government.

Official information, including eligibility, on this Grant can be found on the Government of Jersey's Death Grant page.

Funeral Costs
In some cases it may be possible to get assistance with funeral costs as well as repatriation of a body. This would be covered under the Government of Jersey's Special Payment. Official information on this can be found by scrolling down the Government of Jersey's Special Payment page.

Last updated: 18 January 2021

Diffuse Mesothelioma Special Payment

Customer and Local Services automatically contact Diffuse Mesothelioma patients a few days after diagnosis. We have included this link for completeness.

For official information go to the Government of Jersey's Diffuse Mesothelioma Special Payment page.

Last updated: 18 January 2021

Emergency Costs (Special Payments)

If you are on Income Support you may be eligible for Special Payments.

These payment can help you get urgently needed products and services. These may include household equipment, dental treatment, work clothing etc. You must have no other way of paying for the product or service, although having a small level of savings is permitted. The payment is usually made directly to the supplier or service provider.

These payments can take the the form of a loan or a grant. If you are given a loan it will be repaid through deduction from your Income Support.

In an emergency a claim can be processed the same day if all necessary information is provided.

Official information can be found on the Government of Jersey's Special Payments page.

Last updated: 18 January 2021

Exceptional Payments

If you are in dire financial need you may be granted an Exceptional Payment. These fall outside of normal Income Support payments and must be applied for by writing to the Income Support Manager. The decision whether to make such a payment rests with the Minister for Social Security.

Last updated: 18 October 2020

Survivor's Allowance / Pension

You may be entitled to Survivor's Benefit if your spouse or partner dies. This can take the form of Survivor's Allowance or Survivor's Pension.

Official information on both these benefits can be found on the Government of Jersey's Survivor's Benefit page.

Last updated: 18 January 2021

Veterans Welfare Service

If you have served, as a regular or reserve, in HM Armed Forces you may be eligible for help under the Veterans Welfare Service.

This support could be financial, in relation to housing, or assistance with completing Ministry of Defence compensation or pension forms.

Official information on this can be found on the Government of Jersey's Veterans Welfare Service (VWS) page.

Last updated: 18 January 2021

Interpreter Service

Official information on the Interpreter Service can be found here.

Last updated: 19 October 2020

Chaplaincy

Official information on the Chaplaincy Service can be found here.

Last updated: 19 October 2020

Hospital Wards

Click here for official information giving the visiting times and contact details for each hospital ward. For each ward there is a link taking you to a webpage with more information about the ward.

Last updated: 19 October 2020

Hospital Departments

Below are links to the webpages of various departments within the hospital that you may need.

  • Assisted Reproduction Unit (ARU) - read more here.
  • Clinical Investigations - read more here.
  • Day Surgery Unit - read more here.
  • Endoscopy Unit (Aubin Ward) - read more here.
  • Neurology & Neurosciences - read more here.
  • Occupational Therapy - read more here.
  • Outpatients - read more here.
  • Pain Management Centre - read more here.
  • Pharmacy - read more here.
  • Private Patients - read more here.
  • Radiology - read more here.
  • Renal Unit - read more here.
Last updated: 19 October 2020

Flexible Personal Care (Income Support component)

If you need regular help with essential daily activities you can request a care needs assessment. You will be assessed by a social care professional who will determine whether you need a formal care package. If you do need such a package you might qualify for Flexible Personal Care to help with the cost. Any payments are made directly to the care provider.

Official information can be found here.

If you are not eligible for Flexible Personal Care it is possible that the Long-Term care scheme might help you.

Last updated: 18 January 2021

Long-Term Care Scheme

People that require assistance with essential daily activities may qualify for financial help from the Long-Term Care scheme. Those that qualify would be expected to need this assistance for the rest of their lives.

What you pay is determined by your assets.

Official information can be found here.

Last updated: 18 January 2021

Disabled Parking Scheme (Blue Badge)

Official information on the disabled parking scheme can be found on the Government of Jersey's Disabled Parking: Blue Badge page.

Please note that disabled parking in the vicinity of the hospital is very limited. If you are the badge holder, but you are being driven by an able-bodied person, you may wish to have the driver drop you prior to parking in a non-disabled space. They can still park in these spaces for free as long as they display the badge. This can help leave spaces available for those that have no alternative.

The disabled spaces at Gwyneth Huelin Wing, and on-road spaces near the hospital, are time-restricted. If you are having chemotherapy then you will probably be unable to use these spaces.

Last updated: 18 January 2021

Parking Space Availability (Multi-storey)

You can check the current availability of multi-storey parking spaces on the Government of Jersey's Live Available Car Park Spaces page.

We offer this link as a guide only. You may wish to look at it on various days around the time of your appointment to get an idea of what availability is like.

Do not use this website while driving!

Last updated: 18 January 2021

Patient Transport Service (PTS)

If you have genuinely difficulty getting to and from hospital appointments check whether you might be eligible for the Patient Transport Service.

Brief summary of the PTS.

  • You must have a genuine medical need for this service.
  • Medical need is decided by a doctor or specialist nurse.
  • The service only operates between 10am and 2:30pm.
  • If you are using private health care then a charge will be levied for use of the PTS.

Official information can be found on the Government of Jersey's Patient Transport Service page.

Last updated: 18 January 2021

Pay-By-Phone Location Numbers

You can find the Pay-By-Phone location numbers for Jersey's car parks on the Government of Jersey's Smartphone Parking page.

Last updated: 18 January 2021

Voluntary Car Service

The Voluntary Car Service is a group of volunteers who transport mobile, non-emergency patients who are unable to use public transport.

Official information can be found on the Government of Jersey's Ambulance Service page.

Last updated: 18 January 2021